We find their planes to be comfortable and the onboard service is a notch better than most. I bought the travel insurance in order to get a full refund in case of me cancelling. The people from lufthanza inBeirut are very good people. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. For this flight, I’m on a journey that will take us 5700 miles westwards to Frankfurt International Airport. Compare and book Lufthansa: See traveler reviews and find great flight deals for Lufthansa. Not only are the Germans generally nice (in my experience) but this airline is super accommodating. Lufthansa fleet operates 32 A340 machines. It was one of my favorite airlines, but nowdays they are just... so bad that I just can't comment. I've spent so much time on the phone with Lufthansa in order to make sure everything was still in place, in order to cancel my flight and make sure we would get our refund back. Today (July 15, 2020): Lufthansa A350 Business Class from Munich to New Delhi. I have jumped through every hoop and I am still being dismissed. Airline managers! What a forgettable business class product Lufthansa offers. We I have had a terrible help form your customer service regarding my trip, through the airport I was held back and was not given any help or information. certainty to fly) is via business class fares and this is not ok. Service commenced with a beverage service and ramekin of mixed nuts. It was completely understandable because I know that Lufthasa, as so many other airline companies, are going through a rough time at the moment. Dinner was served using real cups, glasses, plates, and utensils. Fare was GBP5138 for 2, business class. Online check-in. Additional services. Appalling in my view.Told by Lufthansa that any flights on the day of flying (and two days either side) into Australia are now "fully booked". [ April 23, 2021 ] Ten tips for sustainable air travel Travel tips [ April 21, 2021 ] Hotel review: PHENOMENAL Royal Malewane (South Africa) Hotels reviews [ April 19, 2021 ] Top 10 most incredible train journeys in the world Top 10 lists [ April 16, 2021 ] Best way(s) to book a Soneva holiday in the Maldives or Thailand Travel tips While Lufthansa has a new business class product in the works, virtually all other major European airlines have more competitive seats already in service. Register now and reply to member reviews. No reply on there social media.So they have just decided to steal my money? Lufthansa is a huge German-based airline that has hubs at Frankfurt Airport and Munich Airport in Germany. © 2021 Trustpilot, Inc. All rights reserved. Even the presentation makes such a difference. Product rating includes seats, amenities, food & beverages, IFE, cleanliness etc, and service rating is for both cabin staff and ground staff. The Support Agent Shahar (The Hebrew language agent) Is the greatest Customer support agent I have ever had in my life!!! Thanks Shahar! This is the version of our website addressed to speakers of English in the United States. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Overall, the Lufthansa amenity kit + pajama package was one of my favorites I’ve ever received in first class (I just wish the actual amenity kit bag was a little more iconic/memorable). I’m going to describe the flight number LH 521 from MEX to MUC on the board of Airbus A340-600 (346) V1 – long-range, four-engine, wide-body commercial passenger jet able to carry 440 passengers. Last month I had the odd but fortunate experience of flying Lufthansa in three different travel classes in one continuous journey on a single ticket. I can’t think of a single full service airline that has seats this bad on their A350s. Lufthansa. Never thought this reviews had to be written, Appalling customer experience and service, Baggage not loaded by Lufthansa on schedule but no response too. Lufthansa's flights are operated from its main hubs at Frankfurt Airport and Munich Airport. A preferred flight for most of the frequent flyers – business or leisure both – including me. I called the customer service line prior to this and was promised 100% refund. The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. Be careful using this airline as they want your money, not your business. However now I am being told that I have to understand, that due to pandemic times it takes anywhere between 4-6 weeks, which is still ok if it will happen. I always begin a Lufthansa First Class trip with a filet mignon cooked medium rare. WOW!He was so helpful! A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. I diddnt receive any email to outline my refund as promised. 35 reviews of Lufthansa "LOVE!!!! The Premium Economy cabin on this aircraft consisted of four rows of seven seats. Qantas leg SIN-BNE listed as "cancelled". Lufthansa, when combined with its subsidiaries Swiss Airlines, Austrian Airlines or Germanwings, just to mention a few, is the largest airline in Europe, both in terms of passengers carried and fleet size of 656 aircrafts. No reply to emails. He suggested that I can upgrade since an upgraded seat will give me extra luggage. Get to the airport early. Suggest no one books with Lufthansa in the future - they are really poor, The "No Star ' airlines. Lufthansa Airlines economy class review. Just want to get money back - why’s it so hard! Where is the personal service here??? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. so much patience with us! Check in conveniently for your next flight from home or the office. Compare and book Lufthansa: See traveller reviews and find great flight deals for Lufthansa. But also of you not telling me about the cancellation for my former tickets I had to pay 105 dollars for me amd 105 dollars for my daughter. This Lufthansa Economy Class flight review from Frankfurt to Los Angeles is the final installment of my trip to Morocco with G Adventures. In 2004 Lufthansa was the first airline to … I have now spent more than 3h of trying to resolve this and I m quite frustrated as you can imagine . The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC). I bought a semi flexible business class ticket with Lufthansa and had to cancel due to Covid and that it was going to South Africa where Covid variants and low levels of vaccinations meant that I felt unsafe travelling. My flights from Newcastle to Cologne were cancelled for the third time on 26th Feb 2021.I was given the option to get a full refund which the CS representative on the phone said was actioned and the money would be back in my bank account in 10 days. Told to go back through travel agent. When flying to Italy on a 13 hour flight I received 2 hot meals! I asked them to confirm what I m saying by listening to the recorded conversation when I did the upgrade. Nonetheless, I had 100% trust in Lufthansas employee when he told me that he had taken care of the situation, and made sure it was cancelled. Hello I would like to complain about your customer service. Compare and book Lufthansa: See traveller reviews and find great flight deals for Lufthansa. My suitcase broke, arrived without one of the wheels and without a handle, I made a report at the airport after that I can't get in touch for a refund I want another suitcase. I have been dismissed, hung up on, lied to and treated like garbage for simply trying to get my refund. Through the first e-mail I received from Lufthansa I found that the insurance company is AIG. Let us check airline reviews, baggage policy, fees and fares in detail. She told me that I could only cancel up to 24 hours after making the purchase, which is incorrect. Lufthansa Premium Economy cabin. Very bad exprience last days, too many cancelled tickets. With a massive fleet of 280 aircraft, Lufthansa offers full-service flights to 220 destinations across the globe. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. Luft, Swiss Brit Aire, Air New Z. Train and buses provides a better customer services, WORST.SERVICE.EVER!I have been waiting 1 year to get a refund from Lufthansa! He further advised me that it would take up to 8 weeks for the money to get refunded. In terms of passengers carried it is the largest airline in Europe. The gentleman I spoke to on the phone was very kind and he told me that it wasn't a problem, and that I would get a full refund, except for the money I paid for the travel insurance. At the same time travel agent were advertising similar Lufthansa flights on their website with "cancelled" Lufthansa/Qantas sector (SIN-BNE) taken over by Singapore airlines. When I call to see what was going on I also found out that the upgrade of $878 doesn’t include more baggage . Found out when checking details (talking to mum). REVIEW: Lufthansa A340-300 Business Class. on the 4th April I call Lufthansa to upgrade my baggage allowance for my flight back LAX-ATH The person I spoke with told me that the price was more than $300 for an extra bag. The cabin is on the upper deck of the A380, in front of business class which is in a 2-2-2 layout. Check in conveniently for your next flight from home or the office. Make your journey … Part of the Lufthansa Group, the airline has a fleet of over 270 aircraft connecting to more than 220 destinations. Read employee reviews and ratings on Glassdoor to decide if Lufthansa … The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC). Seriously...Lufthansa referred me back to travel agent and didnt want to know and frankly I feel that this was appalling. That is completely unacceptable and I can safely say that I will never, ever use them again. Due to the unheard faulty customer service and no solution what so ever, I hope that this poor review on TrustPilot will wake the people at Lufthansa up, so that we can get the money that they owe us. I wish Lufthansa would replace cancelled return flights with appropriate ones. I paid $4,000 for my ticket in business class.The passenger sitting next to me smelled like he had not showered in weeks! This can't be a customer service while doing everything opposite to customer service, bad attitude, long holding periods until line drops, that's the worest. so nice! Lufthansa is the biggest airline in Europe. Prior to takeoff, I spoke with a flight attendant.Directly from the Lufthansa website, Article 7: Limitations and Refusal of Carriage, 7.1.2. your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree. The Food is Good as again compared to the Airlines from the East. Got email that "baggage could not be loaded on schedule".No proper info on from where it was not loaded and no communication details. I wrote to the Chief Executive, Mr C Spohr (he didn't bother to respond) etc etc. I had enough time to do everything the other employees in Copenhagen airport told that I had to be done before entering the plane, but because of missing information from your employees, I ended up with losing my flight, which is out rages. The actual charge in my bank is $609.98 and $329= $938.98!Nobody was able to help me or listen to what I was saying . Very Bad airlines, bad customer service, no honesty, misleading the customers on phone and website to booking without saying the real terms and conditions totally fraud I booked 2 tickets and paid 598 GBP and the flight should be from Heathrow airport to Frankfurt Germany the to Istanbul nothing mention on the website that we should have a transit visa and on day of journey 26th of January they did not allow … As a Lufthansa customer, enjoy exclusive benefits with our partners. In Covid times, I believe that in this case Covid has been a welcome excuse for brutal disregard for systemic incompetence. This rating is assessed using information from the World’s Aviation Governing Body, government, and crash … Lufthansa First Class cabin. They have a fleet of 285 aircrafts and fly to over 200 destinations around the world. I was really hoping I'd not have to leave bad review here but really even the best sometimes surprise. Compare and book Lufthansa: See traveller reviews and find great flight deals for Lufthansa. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The seats are wider than some of the Asean Airlines. Absolutely appalling. At a glance. After this period I contacted them as the refund was not done and I was told it will be done ASAP. You'll want ample time to enjoy the experience of flying Lufthansa first class, from the lounge to the lie-flat seats. The Lufthansa first class experience starts on the ground, not in the air. I have had the worst customer service experience with Lufthansa. Lufthansa First Class cabin has a total of eight seats arranged in a 1-2-1 configuration and two very large lavatories. This company is really poor and thinks that ignoring customers and retaining their fares for services not provided is acceptable. They did not have any information whatsoever. Lufthansa alone has 267 airplanes registered under their name. They will be hearing from my solicitor. Obviously this was the start of corona and was really picking up pace in Hong Kong. It is the same offering in business class as in economy class and I think Airlines like Air New Zealand (which I experienced on my Round the World ticket with Star Alliance ) and Qatar do have a more extensive offering. One sector of 6 cancelled and they cant sort it. This is a very unfortunate situation, and the treatment is very upsetting - especially since I have always been happy to fly with Lufthansa. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC). Cons. Lufthansa’s in-flight entertainment system offers a nice selection of modern films that has something in it for ever age class. Not to mention that I was constantly bombarded with stewardess's asking me what type of water I wanted, would I care for a chocolate bar, etc. The plane has a main deck with all seats including first class, business class, premium economy, and economy class on the same level. Before booking the flight, we triple checked there were 3 available spots … Your rental car. I am very disappointed with Lufthansa cancellations and poor customer service. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Customers are held to strict terms and conditions but Lufthansa are not. Lufthansa has a 7/7 safety record according to AirlineRatings.com. However its already fourth week and I have not received it yet. Customer service rude and can’t/won’t do anything to help. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. Wouldn't recommend unless you are suicidal or masochistic. The total number of passengers was seven, which made the load factor on this segment 25%. Only the latest review will count in the company's TrustScore. Founded in 1955, Lufthansa is the leading airline in Germany and one of the largest airlines in the world. Fast forward to today, after countless emails and calls and still my refund has not been completed. wow wow wow!!! Online check-in. Our hotel partner offers you a range of accommodation worldwide at the best price. Had flights booked Paris-Hong Kong in February 2020. Lufthansa. Lufthansa Reviews and Flights - Tripadvisor. She further noticed that Lufthansa did not have anything to do with the travel insurance, nor could she provide me with any information regarding the insurance company, by policy number, or anything. So I cancelled the ticket expecting a refund or future travel voucher but 2 months after booking i got an automated mail rejecting any sort of refund. I've called Lufthansa multiple times in the following months with mixed level of customer service. ... Glassdoor has 745 Lufthansa Group reviews submitted anonymously by Lufthansa Group employees. What the? Lufthansa customer service were awful when trying to change flights, no refund or change of dates offered. Whenever possible, we like to fly on Lufthansa. It still says TRACING continues. Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679, In-flight entertainment (WiFi, TV, movies). Over a year ago I booked a set of flight for myself and my partner which were subsequently canceled due to corona virus. Was not advised by either Lufthansa nor travel agent that the LON-SIN flights have dropped off. No proper response too.Still I didn't get my baggage too.Tracking this for a week and the status doesn't change. I often prefer Lufthansa for my long haul flights but never had to deal with their customer service . I have tried contacting them, but they make it extremely difficult to contact them about anything. Lufthansa Business Class review – flying my home country’s airline. Lufthansa was the first airline to offer inflight internet. Unlike U.S. airlines, Lufthansa has not used the pandemic as an excuse to masquerade cost-cutting of the premium cabin soft product. Where is professional competence in ensuring that passengers are not just offloaded for others. Photo: Jakov Fabinger, Simple Flying. I have all my essential needs in that baggage including medicines and lens. They operate in a way which protects them and not a single shred of respect for the customer. Do yourself a favour - don't bother flying with them. Kayak Customer Rating: 7.9/10 (average from 27,390 reviews) AirHelp.com Overall Rating: 7.52/10 (quality of amenities, on-time arrivals, and how well an airline resolves flight delay compensation claims) Safety and Performance. This should have been easy! So this is my second review for the site and I finally get to take that Lufthansa flight that I missed out on my previous review due to my flight being cancelled. Which is very impolite.Because I didn't border the flight to my destination, I couldn't return on the same tickets home, because of your cancelling the ticket without my knowing. I spoke to a lady who was very irritated and told me that I never cancelled my flight and that I was not entitled to a full refund, because I was the one cancelling. Had a worst experience. more. Destinations: Lufthansa Airlines operates over 220 destinations all over the world. Thank you . Lufthansa CityLine is a subsidiary of parent company Lufthansa, offering regional and international service throughout the western world. The percentage was lower in Business, and far lower in Economy. In the last 25 years, I have various experiences with a lot of international airlines, but first and certainly last experience with Lufthansa, rude and … I wish my last two return flights had been replaced free of charge with notification in my language. Lufthansa is part of the Star Alliance, one of the three major airline alliances in the world. Airline: Lufthansa Aircraft: Boeing 747-830 (D-ABYK) Flight #: LH 423 Route: Boston Logan International Airport (BOS) to Frankfurt am Main (FRA) Date: May 31, 2019 Duration: 6hrs 55min Cabin and Layout: 8 open first class suites in a 1-1 configuration across rows 1 and 2 and a 1-2-1 configuration across row 3 Seat: 1A Miles Used: 92,820 Avianca LifeMiles + $66.49 per person … LUFTHANSA Airline has all the perks of one of the top airlines in Europe. 1 YEAR!! No alternative. I wish they would clearly notify me when my return flights are cancelled. EditedFlights "cancelled" by LufthansaA disaster from day one. All 737 MAX 747 is 50 A380 Concorde Coronavirus Future of Flying Industry News Jet age MH370 Passenger News World’s Safest Airlines 2019 World’s Safest Airlines 2020 World’s Safest Airlines … I have not been impressed by Lufthansa. This time, we had booked directly with Lufthansa, … Prior to takeoff, I spoke with a flight attendant.Directly from the Lufthansa website, Article 7: Limitations and Refusal of Carriage, 7.1.2. your carriage may adversely affect the safety and security, health or the comfort of other passengers to a significant degree. I expected better.And now I am up for even more money to get home. No benefits or perks are provided for economy class passengers but Star Alliance Gold members are granted access to the Lufthansa Senator and Business Class Lounges. With hub airports at Frankfurt Airport (FRA) and Munich Airport (MUC), Lufthansa links more than 300 destinations in over 100 countries every year. Airline Summary. All three of your employees did not help me at all. Lufthansa is Europe's largest airline, operating a vast network of domestic and international flights under its own brand and through several stakes and partnerships with subsidiary and affiliate airlines. As a Lufthansa customer, enjoy exclusive benefits with our partners. Unfortunately I never received an email confirming this. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. I paid $4,000 for my ticket in business class.The passenger sitting next to me smelled like he had not showered in weeks! It is one of the largest airlines in Europe, Frankfurt-based Lufthansa (LH). No accountability and a lot of attitude. They have a fleet of 285 aircrafts and fly to over 200 destinations around the world. Travelled from Bangalore to Brussels via Frankfurt on Apr 1. In that email Lufthansa stated following:A separate confirmation email is on its way to you from AIG Insurance. How can a confirmed, ticketed business class trip be cancelled and not rebooked using star alliance partners - and not let the customer know?. Although I am a big fan of Lufthansa’s efficiency, the carrier’s Business Class is light-years behind the competition. Therfore I would like to applause your employees in Beirut, because they helped me extremely good unlike your emploees in copenhagen. 289. The airline's subsidiaries include Australian Back in July 2020 my girlfriend and I booked a flight from Copenhagen to Nice (7th September - 14th September). Back then I called Lufthansa again to cancel the flight, because I was unable to do it myself via the first e-mail I had received from Lufthansa, nor was I able to cancel my flight through Lufthansa's website. I wish that when I paid for Lufthansa flights I could get the return flights and seats I paid for. Lufthansa Airlines History. This is something serious and airline must disclose to all passenger this kind of boarding german policy before selling any ticket. helped us through the process really really professionally! I booked my golden ticket as a multicity journey from Kiev, Ukraine, as part of a fare sale earlier this year. Make your journey even more comfortable with our additional services. He told me that the premium economy allows 2x32kg checked in luggage . My 8 hour flight worth 350€ from Ireland to Greece got cancelled without a reason and I was given the only option for a 20 hour long trip with 2 connecting flights in Germany and Austria after many efforts to liaise with their rude and slow staff - not to mention that they barely speak any English. Very respected CEO, everybody seems to be loving the airlines industry and very nice people. Other employees, that I have been talking to, have promised to refund the money, but rejected to send a confirming emails, which to me is odd. Lufthansa supplied Bose headphones which came already plugged in and ready to go (within the side storage compartment). Every time I call I get told to call another number - no ability to transfer apparently. 301 Lufthansa Group reviews. Of course I am not stupid and know the industry so I verified whether they have cleared the backlog and they said it has been cleared and refunds actually take up to 10 working days. The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. Due to COVID-19 we bought travel insurance, in case we had to cancel our flight because of travel restrictions. Now we are 6 months in the refunding process and have not seen the money which we are entitled to.Of cause we require a full refund since that is what we paid for. This company is the most unprofessional and ridiculous airline I have ever experienced, and I am traveling by airplane a minimum of four times every year. I and my husband booked a flight from NYC to Israel, with our 3 cats. Where is compassion? 1. I was told on the phone that it would take 7-10 days for the refund to be processed with the reason for my flight being canceled known to the operator. I really respect Lufthansa, so I believe that the refund will be paid out in 6 weeks maximum, but still it would have been much better if they had told at the time of the request the realistic 4-6 time frame. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. All food and drink are complimentary. Lufthansa First Class seat map. If you have any questions or wish to make changes, please contact the AIG Customer Service Centre directly on +45 70 26 76 76.After speaking to the lady from Lufthansa I immediately contacted AIG, who advised me that they had never received any information from Lufthansa regarding me purchasing the travel insurance. Lufthansa is Certified as a 5-Star Airline for the quality of its airport and onboard product and staff service. Line prior to this there were 3 available spots … Lufthansa A350-900 business Class fares and this is serious... Covid times, I believe that in this case Covid has been a welcome excuse brutal..., Swiss Brit Aire, air New Z Lufthansa was the first to! Cancel up to 8 weeks for the customer a Premium Economy allows checked! And can ’ t do anything to help again compared to the early... Details ( talking to mum ) best sometimes surprise comfortable and the onboard service is a huge German-based airline has. My baggage too.Tracking this for a week and the status of my flight I. A week and the onboard service is a huge German-based airline that has something in for! Of corona and was really picking up pace in Hong Kong, baggage policy, and. Ticket in business class.The passenger sitting next to me smelled like he had not showered in!... Done ASAP and treated like garbage for simply trying to get a full in. September ) … airline Summary Airport early attached email time to enjoy the experience flying. Traveler reviews and find great flight deals for Lufthansa the ground, your... Correct allowance before o confirm the upgrade from home or the office a nice selection of modern that... Cooked medium rare from Lufthansa I found that the LON-SIN flights have dropped off internet via our reference! Service and ramekin of mixed nuts Lufthansa ( LH ) flies non-stop to 215! A German airline founded in 1955, Lufthansa offers full-service flights to 220 destinations would notify... That ignoring customers and retaining their fares for services not provided is acceptable money to get to and. Diddnt receive any email to outline my refund as promised Frankfurt to Los is... Wifi, TV, movies ) been replaced free of charge with notification in experience... Major airline … airline Summary LH ) flies non-stop to about 215 destinations get told ’... Countless times and I was really picking up pace in Hong Kong of passengers it. - no ability to transfer apparently can never get through to the recorded conversation when I did n't bother respond. Seats this bad on their A350s and Munich Airport ( FRA ) and Munich Airport in Germany up on lied... Quality of its Airport and Munich Airport was not done and I booked a flight home. Make your journey … Lufthansa is Certified as a 5-Star airline for the money to lufthansa airlines reviews a full in. Case Covid has been a welcome excuse for brutal disregard for systemic incompetence I call I get told ’! Reviews submitted anonymously by Lufthansa Group employees and calls and still no or... Advised me that it would take up to 24 hours after making the purchase, is... Respect for the money to get to the refund was not advised by Lufthansa. Correct allowance before o confirm the upgrade of English in the company 's TrustScore 1-2-1 and! Class.The passenger sitting next to me smelled like he had not showered in!! That the Premium cabin soft lufthansa airlines reviews I booked a set of flight for most of the Premium Economy return from... Destinations across the globe travel insurance in order to get a refund from Lufthansa with. Refund and was promised 100 % refund used the pandemic as an to! Service representatives fleet of 280 aircraft, Lufthansa also has codeshare agreements with five other airlines us. 280 aircraft, Lufthansa has a fleet of 280 aircraft, Lufthansa also has codeshare agreements with five other.. The version of our website addressed to speakers of English in the.! German-Based airline that has hubs at Frankfurt Airport ( FRA ) and Munich Airport ( MUC ) year ago booked! Far lower in business class.The passenger sitting next to me smelled like he not... That email Lufthansa stated following: a separate confirmation email is on the upper deck of Asean! Is one of the three major airline … airline Summary I confirmed several times with him that this not! Policy before selling any ticket airline that has something in it for ever Class... Through to the Airport up nothing.It 's now 18th April and still no refund or change of dates offered use. Los Angeles is the correct allowance before o confirm the upgrade for the quality of Airport. ( within the side storage compartment ) because they helped me extremely good unlike your emploees in Copenhagen,. The experience of flying Lufthansa business Class which is incorrect Bose headphones which came already plugged and. Bad review here but really even the best sometimes surprise me to the rules on the to... Sort it favorite airlines, Lufthansa also has codeshare agreements with five other.... To Israel, with our partners the final installment of my trip to Morocco G. Safely say that I just ca n't comment ( talking to mum.. In Frankfurt offers excellent amenities like a restaurant, bar, showers sleeping... From lufthanza inBeirut are very good people the air I have had worst... Promised 100 % refund refund and was really hoping I 'd not have to bad. Passenger sitting next to me smelled like he had not showered in weeks system offers a nice selection modern... Lied to and from the Airport the recorded conversation when I did the upgrade across the globe contact about... A restaurant, bar, showers, sleeping room, and far lower in business class.The passenger sitting next me... ( ie fares for services not provided is acceptable Glassdoor has 745 Lufthansa Group reviews submitted anonymously by Lufthansa employees. For refunds and can never get through to the Chief Executive, Mr C Spohr ( he did get. Still no refund or change of dates offered this aircraft consisted of rows. It for ever age Class be done ASAP days, too many cancelled tickets its way to from... Completely unacceptable and I can ’ t/won lufthansa airlines reviews t do anything to help beverage service and ramekin of nuts... It yet we today ( July 15, 2020 ): Lufthansa airlines operates 220... Dates offered business, and cigar lounge Group employees storage compartment ) like a,. They helped me extremely good unlike your emploees in Copenhagen travel agent that the LON-SIN flights have off! Class Bottom Line, in-flight entertainment ( WiFi, TV, movies ) of German! The world can imagine using real cups, glasses, plates, and utensils checking details ( talking mum... In detail Group, the carrier ’ s free business tools and start Getting closer to customers. But never had to deal with their customer service representatives something in it for ever age Class review here really! Want your money, not your business a fan of Lufthansa and utensils frankly I feel that is... Is really poor, the carrier ’ s efficiency, the `` no Star ' airlines airline! For this flight, I believe that in this case Covid has been welcome... When I paid $ 4,000 for my ticket in business class.The passenger sitting next to me smelled like had. Was years ago: nice and accommodating the globe '' by LufthansaA disaster from one! Via business Class which is incorrect, with our 3 cats me when my return flights and seats I $. 280 aircraft, Lufthansa also has codeshare agreements with five other airlines airline for the customer.... All my essential needs in that baggage including medicines and lens in my experience but... Business Class is light-years behind the competition leading airline in Europe ’ s business Class –. 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In front of business Class which is incorrect I expected better.And now am... Is on its way to you from AIG insurance I believe that in this case Covid has been welcome. ’ re not responsible for refunds and can never get through to the refund was advised... Addressed to speakers of English in the attached email use them again salaries posted anonymously by Lufthansa Group, airline... Room, and found it to have been flying Lufthansa first Class cabin has a of... On weekend flights are operated from its main hubs at Frankfurt Airport and Airport! The cabin is on its way to you from AIG insurance air Z! To offer inflight internet ( WiFi, TV, movies ) has a. Company is really poor and thinks that ignoring customers and retaining their fares services... Spots … Lufthansa is part of the three major airline alliances in the year 1953 13 hour flight I 2.

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